AI ADMIN HELPDESK ONLINE
Factory Admin Ticketing

Resolve Shopfloor Issues 3x Faster with Voice-First Admin Helpdesk

Instant ticketing for broken equipment, facility maintenance, uniform requests, and canteen complaints via voice, kiosk, or WhatsApp.

See How It Works
<2 min
Average ticket resolution
100%
Trackable admin requests
0
Lost complaint registers
24/7
Multilingual voice AI logging

Are plant facility complaints lost in paper registers?

Unresolved facility issues — broken ACs, canteen complaints, uniform shortages, or shuttle delays — hurt employee morale. RIOS AI automates admin ticketing.

3-Step Voice-First Admin Ticketing

01

Log Ticket via Voice / App

Worker logs complaint by speaking to voice assistant or selecting category on kiosk.

02

AI Routing & SLA Assignment

Ticket routes automatically to assigned facility technician with resolution SLA.

03

Real-Time Status & Feedback

Notifier alerts worker upon completion and collects satisfaction rating.

Core Capabilities

Voice & WhatsApp Ticket Entry

Workers report facility issues by speaking in native languages or sending WhatsApp messages.

Automated Technician Routing

Assigns tickets instantly to electrical, plumbing, HVAC, or transport teams based on category.

SLA & Escalation Tracking

Escalates overdue admin tickets to Plant Admin Head if not resolved within set SLA.

Asset & Facility Maintenance

Tracks history of recurring repairs for plant equipment, air conditioners, and water purifiers.

Uniform & Safety Gear Requests

Streamlines employee requests for work uniforms, safety shoes, and PPE replacements.

Admin Analytics Dashboard

Monitors ticket resolution times, vendor performance, and department satisfaction scores.

Enterprise Deployment & Security

On-Premise & Hybrid Security Architecture

RIOS operates inside your facility's local network — ensuring zero video or sensitive data leaves your plant premises without authorization.

100% On-Premise Option — Complete video processing inside local plant server
DISH & ISO Audit Compliant — Encrypted audit logs ready for inspections
Seamless ERP Sync — Instant connection to SAP, Tally, Darwinbox, or Keka

Ready to transform your plant operations?

See RIOS running live on your camera feeds in a personalized demonstration.